Customer Service English and German Languages (Salamanca) (Proceso Cerrado)

We’re looking for a Customer Service (English and German Languages). Our client is a IT company located in Salamanca and with offices in EEUU , Europe and LATAM.

Responsabilities and tasks:

• Confer with customers by telephone or by e-mail to provide information about IT services, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.

Experience:

1-2 year experience in similar position.

Education:

• High school diploma or equivalent. Bachelor’s degree.

Knowledge:

• Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language (English and German Languages)

Technical Skills:

• CRM Software.
• Date base user interface.
• Network conferencing software.

Skills:

• Active Listening.
• Service Orientation.
• Critical Thinking.
• Speech Clarity.

The company offers:

• Permanent contract.
• Wage: 18.000 € per year.
• Training by the company.
• Workplace: Salamanca, Spain

The candidate must have availability change of residence to Salamanca (Spain).